AiseeFox Refund Policy (FAQ)
At Aiseefox (owned by Shenzhen Shi QuDongShuZi KeJi YouXianGongSi), we are committed to providing reliable software products and a positive customer experience. This Refund Policy explains how refund requests are handled for purchases made through our website and payment processors.
For purchases processed by our payment processor, it acts as the authorized reseller and handles payment transactions, refunds, and related customer requests in accordance with applicable laws and payment processor's Buyer Terms and Refund Policy.
1. Refund Requests
Customers may request a refund by contacting Paddle through the refund support options provided in their purchase confirmation email or through Paddle’s customer support channels.
Refund requests must be submitted within the applicable refund period required by law or permitted under Paddle’s refund process.
Each refund request will be reviewed according to applicable consumer protection laws, Paddle’s Refund Policy, and the circumstances of the transaction.
2. Refund Review and Processing Time
After receiving a refund request, Paddle will review the request and determine whether a refund can be issued.
If a refund is approved, it will be processed within 14 days after approval using the original payment method whenever possible.
The time required for the refunded amount to appear in a customer’s account may vary depending on the payment provider or financial institution.
3. Product Access After Refund
Once a refund is issued, access to the purchased product or service may be discontinued. Customers may be required to uninstall the software and stop using the refunded product.
4. Technical Issues
If you experience technical problems with an AiseeFox product, we encourage you to contact our support team first so we can help resolve the issue.
Our support team may request relevant information, such as error messages, system details, or product information, to investigate technical problems.
Technical support assistance does not affect your legal consumer rights or any refund rights available under applicable laws.
5. Duplicate or Incorrect Transactions
If you believe you have been charged multiple times for the same transaction or notice an incorrect charge, please contact Paddle or AiseeFox support as soon as possible so the transaction can be reviewed.
6. Statutory Consumer Rights
This Refund Policy does not limit any mandatory consumer rights provided by applicable laws. Where local laws provide additional refund, cancellation, or withdrawal rights, those rights will apply.
7. Contact Information
For questions regarding refunds or purchases, please contact Paddle through the support link provided in your purchase confirmation email.
For product-related support, please contact AiseeFox customer support.